AI receptionist for medical practices
Patient calls answered, even when your whole team is busy
CliniCall answers straight away, books appointments in your practice software, transfers the call to the front desk when it is staffed and turns the rest into a clear callback request for your team.
The assistant answers as the practice’s front desk and says it is the practice’s virtual receptionist whenever a caller asks. It never pretends to be a person.
- Patient: Hello, I’d like an appointment for an eye exam.
- Receptionist: Of course. Have you been to the practice before? If so, may I have your date of birth?
- Patient: Yes, 12 March 1968.
- Receptionist: Thank you. And your full name, please? Then I can book you in for Tuesday at 10:30, the first free slot.
Booked in the practice diary
Answering the phone at Hubert Vision since May 2026
- calls answered
- 751
- appointments booked directly in Mikrono
- 165
- different callers
- 469
- median call length
- 1 min 54 s
Hubert Vision, ophthalmology, Luxembourg and Belgium · production data from 31 May 2026 to 1 October 2026 · Read the Hubert Vision case study
The phone rings while you are with a patient
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Calls arrive at the busiest moments
Mid-morning and early afternoon are when patients call most, and exactly when nobody at the desk is free to pick up.
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A missed call is often a lost booking
A patient who can’t get through may simply try the next practice instead of leaving a message.
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Every routine call interrupts care
Rescheduling, opening hours, directions: each one pulls someone away from the patient in front of them.
Appointments booked during the call
Everything else goes to your team: transferred when the desk is staffed, otherwise as a callback request.
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The patient calls your usual number
Patients keep calling the same number. Calls reach the assistant when your team is busy, or all the time: your choice.
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The assistant answers immediately
It answers as the practice’s front desk, says it is the virtual receptionist if asked, and works out what the caller needs.
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It books in your software
It takes the patient’s name and date of birth, offers real free slots and writes the appointment straight into your practice software.
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Anything else is transferred or becomes a callback request
Medical questions, urgent cases and special requests are transferred to the front desk when it is staffed; otherwise your team receives a summarised callback request. It never guesses an answer.
Made for practices that live on the phone
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Consultations, follow-ups and surgery questions across several sites, with urgent cases routed by your rules.
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Eye tests, contact lens checks and hearing appointments booked straight into your diary.
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Check-ups and hygiene visits booked in your diary; reschedules become callback requests and emergencies follow your rules.
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Appointment requests, repeat questions and practice information, with anything clinical left to your staff.
Books directly into your practice software
CliniCall reads real availability and writes appointments into the system your team already uses. No double entry, no second calendar.
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Mikrono
LiveAvailability, bookings and patient files. Live at Hubert Vision.
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XEYEX
In deploymentAvailability and booking for opticians in the UK and Ireland. Being deployed with our first XEYEX practice.
Using different software? Tell us which. Integrations are built per practice.
What unanswered calls may cost your practice
The calculator opens on sourced starting values; replace them with your own figures. The result is a rough estimate, not a promise.
See it answer a call for your practice
A 30-minute demo by video. We show the assistant live and look at how it would fit your practice, your software and your rules.
Book a demo