Case study · Ophthalmology

How Clarivis keeps answering the phone while the team is with patients

Clarivis is an ophthalmology practice with sites in Luxembourg and Belgium. The practice asked not to be named, so Clarivis is a pseudonym. Since June 2026, CliniCall’s French-speaking assistant, Camille, has answered the practice phone.

Camille, Clarivis’s assistant, runs on the first version of CliniCall: she introduces herself as the practice’s voice assistant at the start of every call and turns requests outside her rules into callback requests. Practices set up since September 2026 use the version described on the How it works page.

The challenge

Most calls to an ophthalmology practice arrive during consultation hours, when the team is with patients. Calls peak in the middle of the morning and again in the early afternoon.

Many of those calls are routine: booking a consultation, moving an appointment, asking about surgery logistics. Each one still pulled someone away from a patient.

The setup

The assistant is connected directly to Mikrono. It identifies patients by date of birth, creates files for new patients, offers real free slots and books, moves or cancels appointments, at the right site.

The practice’s rules are built in: which site takes urgent cases, what can be said about surgery preparation, and when a request must go to the secretariat. Anything outside those rules becomes a callback request with a summary in the practice’s dashboard.

The results so far

Production data from 1 June 2026 to 6 October 2026.

additional revenue a month from the assistant’s bookings: €3,967
return on the subscription: 1,231%
appointments booked by the assistant, on top of online and desk bookings: 172
calls answered: 784

Between June and September, the number of calls the assistant answered each month went from 154 to 173. Only about 4% of calls came outside weekday office hours: the value is in answering while the team is busy, not only at night.

Calls answered per month

32 appointments rescheduled

66 new patient files created

Clarivis (a pseudonym), ophthalmology, Luxembourg and Belgium · production data from 1 June 2026 to 6 October 2026 · additional revenue: only the assistant’s bookings, each at the practice’s average of €97; bookings made online or at the desk are not counted · revenue, not profit · return after the subscription at list price, excl. VAT and setup

What Camille handles

New appointment bookings, by consultation type and site
Rescheduling and cancelling existing appointments
Identifying existing patients and creating files for new ones
Practical questions about surgery preparation and payment
Routing urgent cases by the practice’s rules
Callback requests for the secretariat, with a summary

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